Research Results from Microsoft Effects on Collaboration
Course Content
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Developing People Leading Teams Managing Processes
What is Management Leadership and Process
The Heart of the Matter Values and Culture
Values Worth Considering
Managing in the New Hybrid World of Work
Research Results from Microsoft Effects on Collaboration
The Competitive Advantage of Community
The Hybrid Responsibility Matrix
Management Responsibilities in the Hybrid Organization
Team Members Responsibilities in the Hybrid Organization
Transitions
Summary of Key Learnings
Essential Vertical Communication
Essential Horizontal Communication
Delegation and Assigning Tasks
Stay Safe Stay in Bounds
Improving Human Performance
An Example of Skill Training
A Model for Basic Skills Training
The Hierarchy of Motivation
The Power of Purpose
Social Motivation and Creating The Bonds of Trust
Stimulus Control The Power of the Environment
Motivation and Organization Life Cycles
Situational Motivation
Keys to Effectiveness
Keys to Intrinsic Motivation
The Managers Role as Coach
Coaching and SelfAwareness Are You Stu
Body Language Attending
Asking OpenEnded Questions
Acknowledging
Reflecting or Rephrasing
Using Silence
Expressing Empathy
Brainstorming Together
Giving Feedback
Receiving Feedback
Justice and the Meaning of Discipline
Solving Behavior Problems
Leader Standard Work Setting the Example
The Process of Discipline
Standard Work
Defining Your Team Structure
Stages of Team Development
Teams The Foundation of Organization
Writing A Team Charter
The Agenda
Roles and Responsibilities on A Team
Team Facilitation Why It Matters
Team Facilitation Skills 1
Team Facilitation Skills 2
The Enron Story and the Abilene Paradox
How To Gain Consensus
Clarifying Decision Styles
A Model of Conflict Resolution
Conflict Resolution Debate or Dialogue
Principles of Conflict Resolution
Conflict Resolution Behavioral Characteristics of Debate or Dialogue
Targets Goals and Objectives
The Balanced Scorecard
Developing Your Team Scorecard
MBO SelfControl
Root Cause Analysis
Attitudes of Problem Solving
PlanDoCheckAct Problem Solving Model
The Skills of Brainstorming
A3 Lean Problem Solving
What Are Processes and Capabilities
Listening to Your Customer
Defining Your Process
Eliminating Management Waste
Mapping Your Work Process
Summary Certification and Celebration
Eliminating Waste from Your Process
Reducing Variances and Variability