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Lecture 26 of 70

Competence

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Section 1: Generic aspects about quality management, relevant standards and key concepts8 videos

Introduction

3m

What is quality

3m

A Quality Management System (QMS)

17m

ISO 9001 and the ISO 9000 series of standards

17m

About the certification to ISO 9001

17m

The structure of ISO 90012015

10m

Process approach

17m

Risk based thinking

22m
Section 2: Clause 4 of ISO 90012015 - Context of the organization5 videos

Understanding the organization and its context

17m

Needs and expectations of interested parties

14m

Determining the scope of the management system

25m

Quality management system and its processes

43m

Climate action changes (Amendment 1 from 2024)

56m
Section 3: Clause 5 of ISO 90012015 - Leadership4 videos

Customer focus

12m

Leadership and commitment

33m

Organizational roles, responsibilities and authorities

14m

Establishing and communicating the quality policy

16m
Section 4: Clause 7 of ISO 90012015 - Support10 videos

Resources

6m

People

7m

Environment for the operation of processes

11m

Infrastructure

24m

Organizational knowledge

11m

Competence

18mNow Playing

Monitoring and measuring resources

36m

Awareness

12m

Communication

12m

Documented information

35m
Section 5: Clause 6 of ISO 90012015 - Planning3 videos

Planning of changes

13m

Quality objectives and planning to achieve them

20m

Actions to address risks and opportunities

33m
Section 6: Clause 8 of ISO 90012015 - Operation21 videos

Operational planning and control

15m

Customer communication

18m

Determining the requirements for products and services

12m

Design and development planning

21m

Design and development of products and services

15m

Design and development inputs

11m

Reviewing the requirements for products and services

34m

Design and development outputs

13m

Design and development changes

24m

Control of externally provided processes, products and services

22m

Design and development controls

29m

Type and externt of control

19m

Information for external providers

22m

Control of production and service provision

36m

Identification and traceability

11m

Property belonging to customers or external providers

21m

Post-delivery activities

11m

Control of changes

14m

Preservation

15m

Release of products and services

5m

Control of nonconforming outputs

37m
Section 7: Clause 9 of ISO 90012015 - Performance evaluation5 videos

Monitoring, measurement, analysis and evaluation

14m

Analysis and evaluation

14m

Customer satisfaction

18m

Management review

21m

Internal audit

27m
Section 8: Clause 10 of ISO 90012015 - Improvement3 videos

Improvement

12m

Continual improvement

10m

Nonconformity and corrective action

29m
Section 9: Management system auditing11 videos

Management system auditing

8m

Types of management system audits

11m

Audit scope, objectives and criteria

10m

The audit plan

14m

Audit team

16m

Conducting the audit

14m

The audit report

21m

Thank you and good bye!

12m

Nonconformities

21m

Bonus lecture My other Udemy courses

32m

The draft of ISO 90012026

1h 2m